Booked this wonderful property nearly a year before we travelled. Unfortunately, one of our party of 4 became ill while in Osaka, and we were unable to check into this property in Tokyo as planned. We understood there would be no refund. Ash said he'd hold it through our rental period, and 2 days later 2 of us tried to come for a few nights. However, Typhoon Lan turned for a direct hit in the Osaka area, so we needed to reunite our group and only stayed one night in this property. Much appreciation to Ash for accommodating such a strange turn of events on this trip. The property itself is HUGE for a Tokyo rental, and filled with many amenities and comforts. The location 5-10 min walk to the subway was great, and a quiet and safe neighborhood. I would completely rent this property again! We were disappointed that illness and a typhoon got in the way of our week in Tokyo, but that's just how things happen sometimes. We made it back to Osaka on the last shinkansen before the lines were shut down for 2 days, and still had a wonderful trip! Thank you to Ash for being so adaptable to our ever changing situation!