Rating Details:
The property manager was adequately helpful.
The vacation rental was spotless.
I was very happy with the location.
I was more than satisfied with the condition of the vacation rental.
Overall, I recommend this vacation rental.
Reviewer Comments:
We rented a 1 BR penthouse suite. It was clean, and well-furnished.We were told to not contact the hotel staff or concierge, but to contact Lei Hawaii Realty with any questions or needs. Unfortunately, despite being very polite and nice on the phone, they could not help us.We could not get the TV in the living room to work. The instructions that were left were not helpful (the instructions said to be sure the cable box was on - and there was no cable box in the unit. It said to use the "spectrum" remote, and then the "sony" remote, yet there was no spectrum remote if sony remote in the unit. There was an LG remote for the LG TV, but this did not work. We called Lei Hawaii Realty several times, left messages, sent an email, no response. When we finally got hold of someone they said they would send someone to fix this, but this was also not fruitful. During our 3 day stay, the living room remote did not turn on the TV.The location of the unit was great, close to buses, close to Ala Moana center. Easy walk to Waikiki beach and shopping.