Rating Details:
The property manager was somewhat unhelpful.
The vacation rental was very clean.
I was more than happy with the location.
I was satisfied with the condition of the vacation rental.
Overall, I recommend this vacation rental.
Reviewer Comments:
We encountered a major problem upon our 6P check-in. Due to the absence of an important document which is required and must be submitted by Lei Hawaii Realty prior to guest arrival, we were unable to access the property. Calls were made to Lei Hawaii Realty but since it was past office hours, we were directed to voicemail. This issue has been a recurring problem according to hotel personnel so let this be a warning to those considering this in the future to make sure they will not be adversely affected by this irritating issue as well. With no guarantee of immediate resolution, we reluctantly made a reservation for the night (extra expense) with hopes to resolve during office hours the following day. Fortunately, we simply stored our unpacked bags and left the room intact while we sought nourishment, hoping for a surprise response from Lei Realty. Upon return to the room at 9P, we received the miracle email which eventually gained us access to the condominium, allowing us the ability to cancel the emergency room reservation w/o penalty. Fortunately, we had purchased insurance so if push came to shove, I'm confident we would have prevailed. Anyone wishing to make future reservations with Lei Hawaii Realty may want to consider this for their peace of mind. I personally will avoid commerce with them in my future travel plans. Lei Hawaii Realty Needs to get their act together! I invite them to respond to this critique. Having been in Hawaii multiple times since 1984, we knew what we weregetting property-wise, so this unit fit all our requirements satisfactorily. We thank the OWNER for providing us a nice place to stay!